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Returns Policy and Process

Goods purchased online can only be returned using the procedure outlined below. Online purchases cannot be returned to another retailer and retail purchases from other retailers cannot be returned to us.

Any unwanted orders need to be returned to us within fourteen days of receipt. We offer a free returns service to all customers via the Royal Mail.

Goods can be returned to us free of charge by using a returns form and label which will be enclosed in your order or by requesting a returns label from us. Please enclose the completed returns form in the package and attach the Royal Mail label to the front. We recommend you pop it into the Post Office for tracking and proof of delivery, as the goods are your responsibility whilst in transit to us.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels. Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

You must return the goods to us in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.

On receipt of your return you will receive a full refund of the price paid. The delivery charge will also be refunded if the whole order is received back within fourteen days. If only part of an order is returned, the delivery charge will not be refunded. We will process your refund as soon as possible and in any event within 30 days.

Replacement goods must be ordered by placing a new order as we are unable to offer an exchange or replacement service.

Faulty Goods

If you think that your goods are faulty please return the goods, following the returns procedure outlined on our website.

We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, we would expect children's shoes to remain in good condition for three months during normal wear, however we are happy to accept them back for an assessment within six months of purchase.

If on receipt of your parcel it is obviously damaged, please refuse to accept the parcel and our delivery company will return it to us. If you are out at the time of delivery and it is left according to special instructions and you find it to be damaged please contact us and quote your order number.

Please note that goods purchased through a retailer need to be returned to that retailer.



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Orders despatched within 24 hours during working hours when items are in stock.

We deliver worldwide!


money back guarantee

14 day money back guarantee

Please contact C-Pro Direct Ltd within 14 days of receipt of goods if a refund or exchange is required


store hours

Monday - Friday 8:30AM - 4:30PM

Call Us On:
Tel: 0844 335 6460 (UK only)
Tel: +44 (0)1732 860158 (UK & Abroad)

Fax: +44 (0)845 280 7222.



We aim to provide the highest service levels for all of our customers. If the merchandise you received is defective or not as you ordered, please contact us for a quick resolution.